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Service Delivery Integration Lead


Glasgow, Glasgow, GB

Facility:  Scottish Power HQ


At ScottishPower we see how IT and digital influences every aspect of our business - it’s an enabler at a technology and a society level. We use a surprising breadth and variety of technologies here, with a serious investment in our people. and in our capabilities to help shape our direction and growth. And with our commitment to now produce all of our energy from renewable resources, our opportunities to innovate are only just beginning.


ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy.  ScottishPower is the first integrated energy company in the UK to generate 100% green electricity. Our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing over £4m every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills.



Embarking on a major IT Transformation project to drive change throughout our businesses, we require a Service Delivery Integration Lead to own the relationship with UK IT Projects on behalf of our Service Delivery team, ensuring sufficient support is in place prior to “Post Go Live” and “Business as Usual”. 



Working with our UK Project Management Office (PMO) team to continually improve the service transition process, you will be required to interface with projects early in the lifecycle to understand the scope of services, understand our key business owners and ensure projects have relevant approvers. 


Acting as a Gatekeeper to our projects at Go Live stage, you will work closely with business users at all levels, both internal and external IT support teams and IT colleagues, within other Iberdrola companies.

Skills & Requirements


Results driven and self-motivated, you’ll have significant experience in IT service management and process ownership, knowledge of Project Management methodologies such as PRINCE2 or PMP and possess an understanding of project governance processes. 


With experience of ITIL processes (ITIL V3 Foundation Certified as a minimum), you will have an understanding of service modelling and CMDB.  Previous experience as a Service Transition Manager/Lead would be advantageous.

What we Offer


This is a permanent contract. Salary for this role will be from £45,840 to £57,300 per annum. Other benefits for this role include a performance related bonus up to 10% and single cover health care.


As part of our commitment to a supportive and inclusive place to work, we recognise that our employees have different personal circumstances and want a suitable work-life balance. We are working hard to support flexible and alternative ways of working where possible including: Flexible Working, Shared Parental Leave, Career Breaks, Wellbeing / Employee Assistance Programme.  You will also have access to our flexible benefits programme where you can decide what is important for you.


‘Happy to talk flexible working’



Inclusion and diversity fosters innovation and creativity and brings us closer to the communities we serve. At ScottishPower, we want to attract and hire diverse talent whilst developing a workplace that is supportive and open to everyone.

Job Segment: Wind Energy, Energy

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