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Service Analyst


Glasgow, Glasgow, GB

Facility:  Scottish Power HQ

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy.  ScottishPower is the first integrated energy company in the UK to generate 100% green electricity. Our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing over £4m every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. 


At ScottishPower we see how IT and digital influences every aspect of our business - it’s an enabler at a technology and a society level. We use a surprising breadth and variety of technologies here, with a serious investment in our people and in our capabilities to help shape our direction and growth. And with our commitment to now produce all of our energy from renewable resources, our opportunities to innovate are only just beginning.


Embarking on a major IT Transformation project to drive change throughout our businesses, we’re looking for a Service Analyst to contribute to the development and realisation of our IT strategy. Through great relationship skills, working with business users at all levels, you will manage all UK aspects of the global IT Service Management System, ensuring processes are followed and improvement opportunities are identified.


Through performance monitoring and reporting of the IT Service Management System, you will identify opportunities for continual improvement of the system and related processes and ensure the validity of the processes and data, allowing business and IT supplier needs to be met.  By contributing to the development, implementation and ongoing management performance, to relationship management across Stakeholders and to the day to day incidents, you will ensure alignment of Service Delivery to customer and Stakeholder needs in line with Group strategy.

Skills and Requirements

Being an excellent communicator with strong customer service and networking skills, you will be confident in communicating and building relationships with Stakeholders at all levels.  Coupled with extensive IT experience, including knowledge of ITIL best practice framework processes, you will be able to use your business knowledge to direct the Operations Team on IT systems changes and performance improvements.

What we offer

This is a permanent contract. Salary for this role will be from £34,680 to £43,350 per annum.  As part of our commitment to a supportive and inclusive place to work, we recognise that our employees have different personal circumstances and want a suitable work-life balance. We are working hard to support flexible and alternative ways of working where possible including: Flexible Working, Shared Parental Leave, Career Breaks, Wellbeing / Employee Assistance Programme.  You will also have access to our flexible benefits programme where you can decide what is important for you.


‘Happy to talk flexible working’



Inclusion and diversity fosters innovation and creativity and brings us closer to the communities we serve. At ScottishPower, we want to attract and hire diverse talent whilst developing a workplace that is supportive and open to everyone.

Job Segment: Wind Energy, Energy

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