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Analyst - Operations & Compliance AMI


Augusta, ME, US



Responsible for the daily operations of the Advanced Metering

Infrastructure (AMI) Network,  AMI Head End System (HES) and other

Operations Technologies responsibilities to include network monitoring,

scheduling, system maintenance, analysis, and reporting.  Responsible

for first level network troubleshooting support to meet business

requirements and works closely with departments to resolve issues in a

timely manner.  Assists with the testing of AMI and Operations

Technologies' technical domain in support of system patches, upgrades

and maintenance.  Responsible for the accuracy and quality of AMI

network data, asset information and system performance reporting.  Meets

procedures and reporting required by governing entities and utilizes

data to assist in the troubleshooting of network and/or Infrastructure



1. Support network, data, system enhancements, reporting and operational

requirements in the AMI HES, AMI Network and other applications in

Operations and Compliance. Responsible to operate the technical domain

to achieve attainment of system performance, availability,

recoverability and all compliance requirements. (20%,P)


2. Supports solutions and/or configuration changes to meet ongoing end

user requirements.  Supports system changes required by business

requirements, technical criteria, data management, security management

and other aspects as identified.  (20%,P)


3. Supports the implementation of configuration and ad hoc/custom

reporting of HES and other Operations and Compliance system data.

Supports integration between the AMI Network/HES database to web and

program applications, system upgrades and issue resolution with vendors.



4. Supports end users and process owners to understand ongoing

requirements (changes, modifications, improvements) and supports

network, data, system automation, web service, integration integrity

with Operations Technologies, IT and business users.  Provides timely

and accurate solutions to the business areas, including tracking and

addressing unresolved user requests.  (20%,P)


5. Supports creating and maintaining documentation, change management

principles, data integration, data trend analysis, management and

integration of different data sources, data mining, training and

compliance material.  (20%,P)

Skills and Abilities

  • Ability to provide expedient and detailed support to user community.
  • Ability to provide technical support to field personnel, Meter System
  • Operations and other support areas.
  • Ability to communicate and work effectively with others and have
    strong team skills.
  • Works independently with minimal supervision with ability/willingness
    to own the system.
  • Strong PC, network and system skills.
  • Possesses good verbal and written communication skills with
    demonstrated ability to work others in a professional manner.
  • Demonstrates strong organizational skills
  • Demonstrates initiative, good judgment and resourcefulness to work

           under pressure meeting deadlines as required.

Position Requirements


  • 5 years + relevant operations experience
  • AMI, networking, RF experience preferred
  • NERC Certification as appropriate
    Required Education:
  • Associate degree preferred in Computer Science, IS or related field.
  • Equivalent work experience may be substituted.
    Required Experience:
  • 5 years + relevant operations experience



AVANGRID’s employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. Learn more about equal employment by following this link

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at 203-499-2777 or

Nearest Major Market: Waterville
Nearest Secondary Market: Augusta Maine

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